Privacy Policy
Your privacy matters to us. This policy explains how Vancouver Hood Doctors collects, uses, and protects your personal information.
Who We Are
This Privacy Policy applies to services provided by:
Vancouver Hood Doctors
A division of Vancouver Vent Cleaning Ltd.
Serving commercial kitchens across British Columbia with certified exhaust cleaning services.
This policy covers our website (vancouverventcleaning.ca) and our mobile application (“Vancouver Hood Doctors” app).
Website Data Collection
When you interact with our website, we may collect the following information that you voluntarily provide through our lead forms:
- Name and contact information (email, phone number)
- Business address and service location
- Service preferences and requirements
- Communication history and inquiry details
We also use Google Ads and analytics services which may collect anonymized usage data and interaction metrics to help us improve our services.
Mobile Application Privacy
The Vancouver Hood Doctors mobile app is designed exclusively for our authorized technicians and managers to manage field service operations. The app is not available to the general public.
Data Collected by the Mobile App
- Authentication data: Employee login credentials via Clerk authentication
- Location data: Used for job site tracking and navigation during active work assignments
- Photos: Before/after photos of completed work for documentation and quality assurance
- Schedule and availability data: Work schedules, time-off requests, and availability windows
- Digital signatures: For job sign-off and verification
The mobile app uses local-first architecture with PowerSync, meaning data is stored locally on the device and synchronized securely with our servers when connected.
How We Use Your Information
We use the information we collect to:
Data Sharing
We take your privacy seriously. Your personal information is not sold to third parties. We may share data with:
Service Providers
Trusted partners who help us operate our business (e.g., Clerk for authentication, Cloudinary for image storage, Stripe for payments)
Analytics Services
Google Analytics and advertising platforms to improve our website experience
Legal Requirements
When required by law or to protect our legal rights
All service providers are contractually bound to protect your information and use it only for the purposes we specify.
Data Storage & Security
We implement industry-standard security measures to protect your information:
Encrypted Storage
All data is encrypted at rest and in transit using TLS/SSL protocols
Secure Servers
Data stored on secure cloud servers with regular security audits
Local-First Mobile
Mobile app data stored locally with secure sync when online
Access Controls
Role-based access ensures only authorized personnel view sensitive data
Your Rights
You have control over your personal information. You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our services are intended for business use only and are not directed at children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make significant changes, we will notify you by updating the “Last Updated” date at the bottom of this page. We encourage you to review this policy periodically.
Last Updated: January 21, 2025
Effective as of the date above
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us:
Phone
604-273-8717Business Hours
Monday – Friday, 8:00 AM – 5:00 PM PST
We aim to respond to all privacy-related inquiries within 30 days.
By using our website or mobile application, you acknowledge that you have read and understood this Privacy Policy.
© 2026 Vancouver Hood Doctors. All rights reserved.